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Therefore, make sure that you follow these steps carefully. Serious problems might occur if you modify the registry incorrectly. Follow the path HK_CURRENT_CONFIG > system > CurrentControlSet > Control > Print > Printers and delete your specific printer. Type regedit into the textbox and click on Enter.ħ. Press Windows + R keys on the keyboard.Ħ. Uninstall the printer software from the Control Panel under Programs.ĥ.

Find the Print Spooler service and click on Stop from the left pane.Ĥ. Type services.msc into the textbox and click on Enter.ģ. Press Windows + R keys on the keyboard.Ģ. If the issue still persists, pleaser follow the below step.įollow the below steps to perform Clean Print.ġ. Please run the printer troubleshooter and see if the problem persists.

If the issue still persists, please follow the below steps. In the compatibility tab, go to compatibility mode, tick the Run the program in compatibility mode for: select the windows operating system you want the driver to run in. Right click the driver set up and select properties.Ģ. Now, if you are unable to run the drivers, please try do it in compatibility mode and check.ġ. Please go to the below link and download the printer related drivers. Meanwhile, please follow the below step and check if it helps. The printer wouldnt work, said it was offline"? What do you mean by ,"tried some ink refills, rubbish. What exactly are the troubleshooting steps that you performed?Ģ. Please answer the below questions for the better understanding of the issue.ġ. If there's anyone who can help me resolve this I will sure appreciate it.Thank you for posting in Microsoft Community.
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I also restored the router configuration to its original settings (not that those were ever customized either). I followed the steps found on the HP website to add the Windows Update required to get the needed driver but that didn't fix it either. To test I didn't screw anything up I printed a doc from hubby's computer and fired up my old laptop and also printed docs from the printer that's uncooperative with the new laptop. I reset the printer to its default wireless settings (not that those were ever changed in the first place) and retyped the password in to set up its wireless. I checked the wireless setup on the printer and all is correct. Wants the WPS Pin too or the network security key (password) to connect, but it says they are wrong no matter which way I try to connect. The printer shows up in the available networks list like its a separate network or something and it says it's "secured". Every time I type the 8 digit pin into the box I get a message saying it doesn't work. Keeps asking for a WPS Pin, finally found that in the router configuration. Tried connecting through wireless, USB from printer to computer and Ethernet directly from router to printer, all to no avail. Uninstalled software (more than once), restarted and re-installed. Followed it to the letter but it didn't fix the problem. Went through all the steps in a help file downloaded from HP called "Installation Failure-Unknown Device.hta".
#Hp 5740 printer driver free download drivers
Had an error message saying the "computer has a policy that blocks NT 4.0 drivers from being installed.
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Have a new laptop with Windows 10 and can't add my HP Officejet 5740 series printer.The computer does see it but says Driver is Unavailable if you try to use it.
